Privacy - What we have to say
The Winning Edge Solutions Pty Ltd ACN 005 899 687 (Winning Edge, we, our, us) recognize the importance of protecting the privacy and the rights of individuals in relation to their personal information.
What type of personal information Winning Edge collects
How Winning Edge collects your personal information
The purposes for which Winning Edge uses that information
How Winning Edge maintains and keeps the information secure
How you may access, correct or update any personal information that Winning Edge holds about you;
The process for complaining about a breach of privacy
What is your personal information?
How do we collect your personal information?
Winning Edge collects your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website and during conversations between you and our representatives, by contracting with us, when you enter competitions, promotions or requesting information or material from us, see us at exhibitions, completing surveys or providing feedback.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the website, track users movements, and gather broad demographic information.
Winning Edge may also collect information about you from the following third party sources:
Various databases in the public domain such as Telstra White Pages, Australia Post DPID database
Publically available sources of information or any other organization where you have given your consent
Search and/or classifciation:
By using Resident Owner and/or Non-Resident Owner status filters and current phone numbers.
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Can I be anonymous when I deal with Winning Edge?
To some extent, you can preserve your anonymity when you deal with Winning Edge. You can browse our website without providing any personal information and you can contact us in various ways by phone or email, whilst remain anonymous.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
We may not be able to provide the requested products or services to you, either to the same standard or at all
We may not be able to provide you with information about products and services that you may want
We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful
For what purposes do we collect, hold, use and disclose your personal information?
Winning Edge collects personal information so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
To provide products and services to you and to send communications requested by you
To answer inquiries and provide information or advice about existing and new products or services
To provide you with access to related websites
To assess the performance of the website and to improve the operation of the website
For the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Winning Edge
To update our records and keep your contact details up to date
To process and respond to any complaint made by you
To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country)
To whom do we disclose personal information?
We may disclose your personal information to:
Our employees, service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
If Winning Edge wishes to use or disclose any of your personal information in any other ways than described above, Winning Edge will not do so unless it:
Has your express consent to do so
Has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health
Has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). Winning Edge may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. Winning Edge will not charge for simply making the request and will not charge for making any corrections to your personal information.
Winning Edge may not be able to provide access to information in some situations, including:
Where in Winning Edge ’s opinion providing your access may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual
Where your request for access is, in Winning Edge ’s opinion, frivolous or vexatious
Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorized by law
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will deal with the complaint in accordance with our then current Complaints Handling Procedure.
Do we disclose your personal information to anyone outside Australia?
Winning Edge does not disclose information to any bodies or entities overseas.
Winning Edge will take reasonable steps to ensure information Winning Edge collects, uses or discloses is stored in a secure environment that is accessed only by persons authorized by Winning Edge so as to prevent interference, misuse, loss, unauthorized access, modification or disclosure. If the personal information is no longer needed for any purpose, Winning Edge will take reasonable steps to destroy or permanently de-identify the personal information. Winning Edge endeavors to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
PO Box 694, Port Melbourne, VIC 3207